General These terms and conditions set out the basis on which the costumer can place orders for items from C-W Karlstedt AB and will apply to any contract between you and us for the sale of goods.
Prices C-W Karlstedt AB reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. *At times where software or human errors for instance list products with an obvious faulty price, C-W Karlstedt AB reserves the rights to cancel the order - notifications will be given.
All prices: VAT and delivery charges excluded.
Product information C-W Karlstedt AB reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.
We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur. Colours on your computer screen are not always 100 % accurate.
Delivery All delivery times are dependant on stock being available and because of this we cannot guarantee delivery times for any item.
We will always inform you immediately of any delay.
If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. You will have the option either to wait until the item is available from stock, cancel your order or accept a suitable alternative product.
Reservation of Proprietary Rights C-W Karlstedt AB reserves ownership of the delivered goods (“reserved goods”) until complete payment of all current and future claims, resulting from the delivery relationship and other existing business relationships with the customer, have been met. The customer is obliged to treat the reserved goods with care and to insure these goods at its own cost, in particular against damage by fire, water, or theft.
Freight Costs Delivery charges vary according to the type of goods ordered and cannot be refunded.
Returns You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery. Exchanges and refunds are issued providing the garment/product has not been used and is not damaged. Original Wrapping must follow the return. Refunds will be paid to your bank account and normally take 4 to 6 business days after we received your return. You are responsible for the return shipping costs. For our warranty info, please see below.
How to return or exchange an item:
- Write a short note where you tell us the reason for your return
- Send us the product(s) you want to return, together with the short note to the following address:
- If you are uncertain about how to customs declare your return please contact us here.
Transport damages / defects Despite use of good packaging, and the efforts of everyone involved to always provide you with
goods in perfect condition, transport damage can unfortunately still occur. In that case we will refund you the damaged items free of charge. It is therefore extremely important that you inspect your goods for damage when received. Where possible document any damage found and record this in the transport/shipping documents. This is absolutely vital for later regulation of any issues. Should any product received by you suffer from transport damage, please inform us as soon as you discover it.
We require the following information/papers:
- Transport/shipping documents with corresponding notes on the damage and confirmation by the driver
- Information regarding which shipment and which goods are affected (e.g. copy of delivery note)
- Information regarding the type of damage (include photos if available)
- Further procedure (return, replacement, repair, delivery date agreement)
Privacy C-W Karlstedt AB respects your privacy.
Any personal information that you provide is used for the purpose of giving you the best possible information.
Non-disclosure to third parties. Unless we have your expressed consent, we will not disclose your personal information to any third parties. We will not sell, rent or trade your personal information to others for marketing purposes without your expressed consent. We may collect statistics regarding the use of our webshop, such as traffic patterns and related site information, but this information will not include any personal identifying information.
Ownership of rights All rights on this website, including copyright, are owned by or licensed to C-W Karlstedt AB. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Changes to legal notices C-W Karlstedt AB reserves the right to change these terms and conditions from time to time and you should look through them as often as possible.
A GOOD CHOICE
When you choose CWK you are choosing high-quality products made in Sweden
Our products are free from
bisphenol A, phthalates
and each form of additives.
CWK has expanded and acquired
the firm ACITO as of May 1, 2019.
We're located under the same roof
and we can now offer you a wide range of IFF-certified floorball sticks,
goals & sport equipment.
Take a look: www.acito.se